A single interface for team + customer communications
Wordhop provides an intuitive customer service layer built on Slack where 1000's of teams are already working and an SDK to connect Chatbots running on a variety of platforms. With Worhdop, AI Agents, Human Agents, and your customers can collaborate in real-time.
Wordhop knows when a human should take over from a bot and alerts you in real-time. Use our smart alerts or create your own alerts triggered by keywords.
Take Over Live
Pause your bot without leaving Slack and take over live. Wordhop opens a channel for you to chat live with your customer, then automatically resumes your bot.
Already working with natural language processors like API.AI, or WIT.AI? Plug-in your AI to suggest responses to human operators when your bot is paused.
Loop in members of your team on customer-specific issues. Talk privately to solve problems, or tag team and communicate together to solve your customer's problems.
Identify bottlenecks in your conversational experience right when they happen, or use natural language to request actionable analytics from the Wordhop bot.